At Tanaya, we strive to ensure that you are satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be issued.

Eligibility for Refund

Refunds are applicable only for products that are damaged, defective, or incorrect at the time of delivery. The product must be unused, in its original condition, and with all packaging intact.

Non-Refundable Cases

• Products returned after the specified return period
• Items that have been used, damaged, or altered after delivery
• Customized or made-to-order products
• Sale or discounted items (unless damaged or defective)

Refund Process

To initiate a refund, please contact us with your order details and relevant images (if applicable). Once your request is approved and the product is received and inspected, the refund process will be initiated.

Refund Timeline

Approved refunds are processed within 3–5 business days. It may take an additional 5–7 business days for the amount to reflect in your original payment method, depending on your bank or payment provider.

Shipping Charges

Shipping charges are non-refundable unless the product received is damaged, defective, or incorrect.

Need Help?

If you have any questions regarding refunds, please contact us at support@tanaya.in. We are here to assist you.